Philly311 Mobile App Works

Posted on 07 February 2013 by Gil

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Before

Manny Citron from PhillyRising never misses an opportunity to tout the mobile app for Philly311 whenever he is at a meeting in Frankford.  So I was almost happy when the opportunity presented itself a couple of weeks ago to test it out.  I noticed that a contractor, working on a house on our street, had left a pile of debris at the curb for pickup.  I’m not sure what made him think the city was going to pick it up but that is another story

Thursday, after the streets department had correctly ignored it, I went over and used the iphone to report it on the newly installed Philly311 app.  You can report it with a picture and it will even suggest your current location for you.  It was a few houses off the address so I entered it manually.

I made the report on January 30th.  I got a notice that afternoon that the request had been forwarded to the Streets Department.  The next morning came a notice that the request had been dispatched to a work crew.  I noticed that the mess had been cleaned up on the afternoon of February 1st.   It may have done late on the 31st.

I don’t know if it works this well with every request but it sure worked for this one.  The request still has not been closed out on the Philly311 system but I know from past experience that they seem to lag behind on that end.

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After

Also, we don’t know if any action was taken to collect from the property owner for the cost of that work crew.  Contractors who work in the city should know that they have to remove construction debris.  It will not be picked up by the Streets department.

Thanks to Matt Ainslee for the tip a few months ago.  He has been using the system through another app called Public Stuff. The PublicStuff app hooks you up directly with Philly311 so there is no difference there but their web page is better then Philly311 for lookup after you have submitted the request.

You can get both apps at the App store for your mobile device.  Its available for Android, Blackberry or iPhone.

Bottom line: this is a win for residents who want to use 311 on the go.

  • Matt A.

    You’re welcome. (My last name is spelled -ie, not -ee, by the way.) Most of the stuff I submitted via Public Stuff was taken care of promptly, though the sewer gas noted at various corners throughout the western side of Frankford persists.

    By the way, I’ve commented before on posts here about the abandoned house at 5003 Penn Street (at the corner with Wakeling), which as has been reported here was cited by the city as unsafe, and the owner was ordered to fix it or risk its demolition by the city. Well, the owner seems to be fixing it; there was a dumpster out there today and men filling it with trash, and they told me it was being fixed up. According to the OPA it has not been sold recently, and there’s over $34,000 in back taxes still owed on it (though this website information may be out of date). If I had to bet I’d say it’ll be fixed up and then sold, with the back taxes being taken care of then.

  • Gil

    Status on 311 was updated as completed 2/8/2013. I lived opposite 5003 Penn in 1971-73 and it was not in great condition even back then. When I saw those guys working in there yesterday I thought they were getting it ready to pull it down.

  • Jim

    I can’t imagine that house getting fixed.

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